Freqently Asked Questions

The two extra-large rooms have super king beds, the third double room has a king size bed, and the twin room has two standard single beds. All beds have Eve hybrid mattresses in a medium-firm comfort level, chosen to accommodate a variety of guest preferences. The double sofa bed is an Ikea Grönlid model.

The sofa bed in the smaller sitting room is automatically prepared for groups of more than 8 guests. For smaller groups, this space is only available upon request. Please notify us at the time of booking if you’d like it prepared. An additional charge of £25 per stay applies for groups of fewer than 8 guests who request the sofa bed.

Yes, children are welcome! However, guests are fully responsible for their children’s safety. To help you decide if Hoe Park House is suitable for your family, here’s some key information:

– A travel cot is provided, but we do not supply bedding, as most parents prefer to bring their own.
– An Ikea Antilop highchair is available.
– Hoe Park House does not have stair gates.
– Cupboards, fridges, drawers, and furniture are not fitted with child locks.
– Wardrobes, dressers, and similar furniture are not bracketed to the wall.
– All sash windows are fitted with removable restrictors and can only be opened up to 10cm.
– Window blind cords are fitted with child safety catches.
– The induction hob and ovens have child safety locks (please refer to the user manuals for details).

We strongly advise all guests to familiarise themselves with the House Guidance in the Guest Manual to ensure a safe and enjoyable stay.

Our booking guidelines are as follows:

– Minimum stay: 3 nights.
– Maximum stay: 28 nights
– Check-In: From 3 p.m.
– Check-Out: By 10 a.m.
– Our base rate includes up to 4 guests.
– Additional guests will incur an extra fee of £30 per guest, per night, for the entire duration of the booking.
– See our Booking page for more details.

At Hoe Park House, we use bank transfers because they offer a safer, more personal, and transparent way to handle your booking payment. Unlike online card payments, bank transfers don’t require sharing sensitive card details through third parties. This gives you greater peace of mind and direct contact with us, allowing us to personally confirm your booking and answer any questions before payment.

Bank transfers also help avoid extra fees from booking platforms or card processors, ensuring you get the best possible rate. Since calendars on large travel sites don’t always update in real time, communicating directly means we can confirm your dates are 100% available and avoid double bookings.

Finally, this method reduces the risk of online scams or fraudulent bookings, creating a trustworthy and stress-free experience for both guests and hosts. We value clear communication and want you to feel confident when booking with us.

Hoe Park House is a typical Victorian dwelling and has steps to both external doors as well as interior steps. Due to this, it may not be suitable for guests with mobility issues or disabilities. There is a ground-floor family bathroom, and a walk-in shower room is located on the first floor. Please consider these factors when booking.

Yes, we are pet-friendly! Please specify when booking if you intend to bring your pet(s). An extra charge of £25 per animal per stay applies (maximum of 2 pets). We provide bowls for food and water, but please bring your pet’s basket and/or blanket. Pets are never, under any circumstances, to be left alone in the house. We can provide contact details for a reliable pet sitter upon request. We kindly request that guests read the information on the Pets page for guidance on caring for your furry friends during your stay.

We operate a self-check-in system. A few days prior to your arrival, you’ll receive a code for our key-safe box. Check-in is anytime from 3 p.m., and check-out is by 10 a.m.

Our local team is readily available if you need assistance during your stay. We’ll check in with you after your arrival to ensure you’re settled and have everything you need. Otherwise, we’ll respect your privacy and let you enjoy your stay at Hoe Park House. However, if you require any help, we’re just a call or message away!

Yes, if you’re staying for an extended period and require a laundry change or house cleaning, this will need to be booked in advance and will incur an additional cost. Please contact us to arrange this service.

We provide one allocated off-road parking space at the property. Additional parking is available on nearby streets and in local car parks. Guests with a confirmed booking will have access to our Arrival Guide in the Guest Zone, which includes full directions and parking information.

Yes, we provide all bed linens, bath towels, hand towels, bathrobes, tea towels and oven gloves. Please remember to pack extra towels and bathrobes if you plan to visit the beach or lido.

We do not supply shower gel, shampoo, or conditioner, as most guests prefer to bring their own. This helps reduce plastic waste. Hand wash is provided for your convenience.

Yes, we provide a supply of essentials such as cleaning items, dishwasher tablets, washing machine tablets, washing-up liquid, hand wash, and toilet rolls, which should suffice for your stay. If you require more, guests are kindly asked to supply these themselves. There are two convenience stores within a 5-minute walk.